Kid's Black to the Floor Canvas BILLY Classic Lace Low

Below are the most frequently asked questions (FAQs).  If you need further detail or wish to contact us directly, please click here, which will take you to our "Contact" page.

Where can I purchase your shoes? 

• Retail Partners: Our shoes are available for purchase online and at select stores, which includes Nordstrom, Zappos, Kids Foot Locker, Finish Line, Scheels, Von Maur and a growing number of independents. We are always looking for more brick and mortar partnering opportunities.

• Direct e-commerce: You can also purchase our shoes directly through billyfootwear.com e-commerce. 

Do you offer adult sizes? 

• Absolutely! Adult sizes for both men and women come in the following sizes: 
  
  Men’s Sizes:  7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14.
  
  Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11. 

I wear a women's size 8. Can I fit into the kid's sizes?  

• Yes! The Big Kid Size 6 correlates to a Women Size 8.  The Big Kid Size 5 correlates to a Women Size 7.  And the Big Kid Size 4 correlates to a Women Size 6. 

What size are your kid styles?

• Our Kid Sizes are as follows: 
  
  Size 10 Toddler (some styles)
  Size 11 Little Kid
  Size 12 Little Kid
  Size 13 Little Kid
  Size 1 Little Kid
  Size 2 Little Kid
  Size 3 Little Kid
  Size 4 Big Kid
  Size 5 Big Kid
  Size 6 Big Kid

Do you offer toddler sizes? 

• For sure! Toddler sizes are as follows: 

  Size 5 Toddler
  Size 6 Toddler
  Size 7 Toddler
  Size 8 Toddler
  Size 9 Toddler
  Size 10 Toddler

Do you have width options?  

• The shoes currently shown on our billyfootwear.com website are a medium width (M).  We are actively developing/designing wider shoe options, which will be available in 2020. 

Do you ship international? 

• Yes! Outside of the US, we currently ship through our own e-commerce to the following countries: Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Israel, Japan, Kuwait, Latvia, Lebanon, Mexico, Myanmar, Netherlands, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, and Uruguay. If we missed your country, please reach out to us through our contact page and we will add your country. 

• Note: International shipping is expensive. The shipping costs listed at check-out are the actual rates. We have not marked them up. In addition, shipments may be subject to import taxes on the receiving end, which the customer will need to pay.

• Nordstrom.com also ships international. Nordstrom is our only retail partner at the moment that ships to countries other than the US. 
  

Do your shoes accommodate Ankle Foot Orthosis (AFOs)? 

• Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet will not be able to use our current shoes because the shoes simply are unable to create enough volume inside to accommodate.

• Despite popular belief, it is important to remember that our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear is actively working to make their shoes more AFO friendly.

• We plan to launch a shoe design in 2020 that is specifically designed for wearing with braces, yet still be universal for mass market appeal. The shoes will be wider, deeper, and have an internal lining that is tear resistant, per customer feedback.

Will you offer boots? 

• Yes! Boots are definitely in our plan. We have fashion boots available now (brown and black). The first round of Cozy Boots launch in November 2019.

Do you sell gift cards? 

• Yes! Gift cards are available under the Products tab in the BILLY Footwear Gift Cards collection.

Are your shoes machine washable? 

• If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

How do I measure my feet to determine my size? 

• For our sizing charts, click here to go there direct.  

• The following video shows one method of measuring your feet, in addition to reading our sizing chart:

Can I order mismatched sizes? 

• Yes! Please see the following video for the steps on how to order a mismatched size pair of shoes from billyfootwear.com.

What is your return policy? 

• Click here to read our Return Policy and access our Automated Returns Portal.

What is your privacy policy? In other words, how is my data stored and protected?

• Click here to read our Privacy Policy.

What are your terms of service? 

• Click here to read our Terms of Service, which will potentially put you to sleep.