Trucker Hat - Burnt Orange on Black

Below are the most frequently asked questions (FAQs).  If you need further detail or wish to contact us directly, please click here, which will take you to our "Contact" page.

What size are your kid styles?

• Our Kid Styles range from a Toddler Size 10 to a Big Kid Size 6.

What are the dimensions of your kid's shoes in terms of length and width?

• Click here to see a sizing chart for the kid's sizing. Note, a Big Kid (Youth) Size 6 correlates to a Women's Size 8 so some women can wear the kid's sized shoes too.

Where can I purchase your shoes? 

• Our Kid Sized Styles are available for purchase online and at select stores, which includes Nordstrom, Zappos, Kids Foot Locker and a growing number of independents. We are actively pursuing other online platforms and brick and mortar retailers so stay tuned for further information and announcements.

• Please reach out to us directly through our contact page for purchase of any Legacy Adult Sized Styles.

Do you ship international? 

• The best way to order our shoes outside of the US is through Nordstrom.com. Nordstrom is our only retail partner at the moment that ships international. 
  

Do your shoes work well with Ankle Foot Orthosis (AFOs)? 

• Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet will not be able to use our current shoes because the shoes simply are unable to create enough volume inside to accommodate. We do plan to make niche shoes in the future specifically constructed for AFOs, but we are not there yet. Stay tuned for further information and announcements.

On your website I see you have more kids shoes than adult shoes. Do you plan to offer more adult shoes in the future? 

• Absolutely! The adult shoes currently shown on our billyfootwear.com website are from our first generation production run. We are actively developing samples to expand the line. Our target launch is Fall 2019. 

I need wider shoes than what you currently offer. Do you plan to offer wider shoes in the future? 

• Yes! The shoes currently shown on our billyfootwear.com website are a standard width. We are actively developing/designing wider shoe options. Our goal is 2020. 

Do you plan to offer 1/2 sized shoes in the future? 

• Indeed! The shoes currently shown on our billyfootwear.com website are in whole sizes. We plan to have both whole and 1/2 size shoe options in the future. Stay tuned for further information and announcements.

My child's feet are smaller than a toddler size 10. Do you plan to offer smaller kid's shoes in the future? 

• For sure! The shoes currently shown on our billyfootwear.com website only go down to a Toddler Size 10. We plan to have smaller shoe options in the future. Our goal is 2020. 

My child's feet are larger than a youth size 6. Do you plan to offer more adult shoes in the future? 

• Yes! The kid's shoes currently shown on our billyfootwear.com website only go up to a youth size 6. We plan to have larger shoe options by expanding our adult category in the future. Our target launch is Fall 2019.  

I wear a women's size 8. Can I fit into the kid's sizes?  

• Yes! The Big Kid Size 6 correlates to a Women Size 8 and the Big Kid Size 5 correlates to a Women Size 7. 

On the Legacy shoes, my feet are larger than a Women Size 10. Do you plan to offer larger Women's shoes in the future? 

• Oh yeah! The women's shoes currently shown on our billyfootwear.com website only go up to Women Size 10. We plan to have larger women's shoe options Fall 2019.  

On the Legacy shoes, my feet are larger than a Men Size 12. Do you plan to offer larger men's shoes in the future? 

• Yup! The Men's shoes currently shown on our billyfootwear.com website only go up to Men Size 12. We plan to have larger shoe options in the future. Our target launch is Fall 2019.  

Do you plan to offer men's high tops in the future? 

• Guaranteed! We have been receiving countless requests for high tops in men's sizing and are actively pursuing those designs now. Our target launch is Fall 2019. 

Will you offer boots? 

• Yes! Boots are definitely in our plan, but we are not quite there in terms of design or production. Our plan is 2020, but we are pushing for Fall 2019.

Are your shoes machine washable? 

• If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

What is your return policy? 

• Click here to read our Return Policy.

What is your privacy policy? In other words, how is my data stored and protected?

• Click here to read our Privacy Policy.

What are your terms of service? 

• Click here to read our Terms of Service, which will potentially put you to sleep.