Item(s) may be returned for a full refund to your original form of payment within 30 days of delivery.

*Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns.

*Items part of a site-wide sale or promotion are eligible for return unless otherwise stated.

*Returns must be unworn, in the state you received them, and in the original packaging.

For more information on returns, please see the BILLY Footwear Refund Policy.

For assistance with returning a gift you received, please reach out to our customer service team at info@billyfootwear.com. Please note that in order to assist you, our team will need the phone number, first and last name, tracking number or shipping address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.

You can find a link to your return label in the return confirmation email you should have received after initiating your return. If you are still having trouble though, please reach out to our customer service team at info@billyfootwear.com.

It can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center. In certain circumstances refund time frames may be longer. Once your qualifying return is approved, BILLY Footwear will issue your refund. Depending on your method of payment, please allow the additional timeframe for your financial institution to make funds available in your account.

• Debit or credit cards: up to 10 business days
• International cards: up to 30 business days
• PayPal transactions: up to 30 business days
• Shop payments: up to 20 business days
• BILLY Footwear gift cards: up to 24 hours.
  
  

No, our return labels do not cover the price for international returns. To use our return labels, you must send your return from the United States.

An order made with a Gift Card as payment will be refunded back to an e-Gift Card for your convenience. New Gift Card codes will be emailed to your email address on file.

If you are returning an order that arrived in multiple boxes, please process a unique return label for each box you are returning. To ensure you receive the correct refund for each box, please verify the items selected for each return label corresponds to the items placed in each box.

BILLY Footwear does not store items mistakenly sent to us. If you accidentally sent the wrong item to BILLY Footwear, contact our customer service as soon as possible. We cannot guarantee your item will be found, and no compensation is provided for incorrect items sent to BILLY Footwear. BILLY Footwear has sole discretion over the handling and disposition of all items mistakenly sent to us.

If you are unsure of your shoe size, you can always measure to help determine the answer. But because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. The sizing technique of the BILLY Footwear brand also takes foot circumference measurements into consideration when determining fit.

The following video shows a few demonstrations of measuring one's feet, in addition to how best to apply one's measurements against our sizing charts: Sizing Help Video

For our sizing charts, click here to go there direct. 

BILLY Kids' Sizes are as follows: 

Size 10 Toddler (some styles)
Size 11 Little Kid
Size 12 Little Kid
Size 13 Little Kid
Size 1 Little Kid
Size 2 Little Kid
Size 3 Little Kid
Size 4 Big Kid
Size 5 Big Kid
Size 6 Big Kid
Size 7 Big Kid

Note: The larger kid's sizes overlap with men's and women's sizes. See the following link to a Sizing Conversion Table.

BILLY Toddler Sizes are as follows:

Size 5 Toddler
Size 6 Toddler
Size 7 Toddler
Size 8 Toddler
Size 9 Toddler
Size 10 Toddler

Absolutely! Adult sizes in both men's and women's come in the following sizes: 

Men’s Sizes:  7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14, (size 15 some styles).

Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11, (size 12 some styles). 

In addition, the larger kids' sizes overlap with women's sizes. See the following link to a Sizing Conversion Table.

See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kids', women's and men's.

For Women's shoes, select styles come in a medium width (B), a wide width (D), extra wide width (3E), and extra extra wide width (6E).

For Men's shoes, select styles come in a narrow width (B), medium width (D), a wide width (3E), and an extra wide width (6E).

We have medium (M), wide (W), and extra-wide (XW) shoes in Kid’s and Toddler sizing too.

Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Cards are the perfect solution for you! Give one today!

No. We do not do back orders. If an item is out of stock the BILLY Footwear customer service team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

No. We do not have a price matching policy.

Within reason. Please reach out to our customer service team at info@billyfootwear.com to describe your scenario.

Yes we do. To get in contact with one of our live chat specialists, click on the chat bubble in the lower corner of billyfootwear.com to open a chat window. Something to note, if you do not see the chat bubble, you may be trying to reach us outside of our customer service hours.

On any product page, scroll down toward the bottom of the page underneath the Customer Reviews title. You will see a button titled ‘Write A Review". Once you click on that button you will see a form you can fill out. Once complete, click tthe send button.

There are a few ways to unsubscribe from any BILLY Footwear subscription list.

For SMS/MMS (text messaging), type STOP, CANCEL, END, UNSUBSCRIBE, QUIT, or OPT OUT.

For marketing emails, scroll to the bottom of the received email and click on the unsubscribe link in the email footer.

Lastly, you can always reach out to our customer service team at info@billyfootwear.com to help unsubscribe you from whatever BILLY Footwear marketing correspondence you are receiving.

Place all of the items in your billyfootwear.com shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled "Discount code or gift card". Enter your code in the box and click "Apply".

We are sorry that you were not able to complete your order. The selection on billyfootwear.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Feel free to reach out to our customer service team too at info@billyfootwear.com if you feel a separate issue might be present.

Unfortunately, billyfootwear.com does not know if an item will go on sale or be marked down until it actually happens. If you are looking at ways to get discounts though, subscribing to our VIP Text Club is a great way to get news of Flash Sales. Also, joining our Loyalty Program earns you points that lead to discounts.

We are very sorry that the item you are looking for is out of stock. No problem though. With the out-of-stock variant selected, look for the button that says "Notify me when back in stock". When clicked, you can add your email address to a notification list and you'll then be notified when that particular product variant is available again for purchase.

Something to note, the notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly after the item is back in stock.

A BILLY Footwear "Verified Buyer" review means we've verified that the person writing the review purchased the product from billyfootwear.com. Reviews that are not marked "Verified Buyer" are valuable as well, but we can't confirm that the product was purchased from billyfootwear.com.

Yes! We ship to countries outside of the US. If you happen to encounter any trouble at checkout getting a shipping rate though, please reach out to us through our contact page. We may need to add your country to our system.

International shipping is expensive. The international shipping rates listed at checkout are the actual DHL, FedEx, UPS and United States Postal Service (USPS) rates. Customers have the ability to confirm how much shipping will be by adding product to their cart and initiating a checkout. The shipping information will display prior to having to add any credit card information.

International shipments are subject to custom fees, duties, and import taxes. For DHL, FedEx and UPS, these additional tariffs can be paid at checkout at the time you place your order. For USPS, these additional tariffs must be paid on the receiving end by the customer at delivery. These additional tariffs are imposed by the importing country's customs authorities. Each country handles foreign product different.

Yes. You do not need an account with BILLY Footwear nor on billyfootwear.com to checkout.

Yes. If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. However, the BILLY brand does not have the setup to actually perform the task. Instead, please consult with a orthopedic shoe lift provider.

If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

Yes! Please see the following video for the steps on how to order a single shoe or pair of single shoes in different sizes from billyfootwear.com. Be sure to indicate what size of shoe you need for what foot (right or left): How to order a single shoe or pair of single shoes

Note: If you have never used the SINGLESHOE code before, please reach out to info@billyfootwear.com first to get approval.

If you received correspondence regarding an order you did not place, it likely was not from BILLY Footwear. Do not share any personal information, click any links in the email, or respond to the email. Delete the email immediately.

This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.

If you are a billyfootwear.com customer, you can go to your BILLY Footwear Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a billyfootwear.com customer, feel free to contact us to verify whether the email is associated with an actual order.

Suspicious or fraudulent emails not from billyfootwear.com may contain:

• A request to update payment information that is not linked to an order you placed on billyfootwear.com.
• Links, including “Here” links, to websites not affiliated with billyfootwear.com. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than billyfootwear.com or a site that is not a legitimate @billyfootwear domain, then it is likely phishing.
• An order confirmation for an item you did not purchase or an attachment to an order confirmation. If you are a billyfootwear.com.com customer, go to your BILLY Footwear Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a billyfootwear.com.com customer, feel free to contact us to verify whether the email is associated with an actual order.
• Typos, grammatical errors, or unconventional formatting.
• A generic email address with BILLY Footwear in the email, for example advert@gmail.com or an email address from a non-US country or site not associated with BILLY Footwear. BILLY Footwear will never send communications from personal or generic email accounts. Order-related emails typically come from info@billyfootwear.com or other @billyfootwear.com email address.
• Forged email addresses to make it look like the email is coming from BILLY Footwear. Your email program may allow you to hover over or click on an email address to view its original source.

If you believe you received a phishing email or responded to what may be a phishing email, BILLY Footwear recommends you update your online passwords, including the password to your billyfootwear.com (BILLY Footwear) Account, and report the email to the Federal Trade Commission (FTC). Visit the FTC website here to report the email and find more information on how to identify and prevent phishing attacks.

As a premium brand, people enjoy BILLY shoes around the world. Unfortunately, fake, fraudulent and scam websites try to benefit from our brand name by trying to fool customers. These websites often look genuine, featuring our logo, imagery, and brand language. But here are some tips to help you decipher what's fake and what's not.

NOTICE THE DETAILS OF THE SITE

Does the website URL look odd? Does it use letters or numbers in odd places? To be secure, the website URL needs to start with https://, the S indicates the website uses encryption to transfer data, protecting it from hackers. As an example, the BILLY Footwear main website is https://billyfootwear.com

Are there spelling mistakes or grammatical errors? This indicates the website was created quickly. Legitimate websites have few to zero spelling or grammatical errors.

Does the "Contact Us" page/section lead to an odd email address? Does it only have a contact form without a specific e-mail address provided? As an example, BILLY Footwear email addresses all have the domain @billyfootwear.com.

Is there an address listed? Look it up. A fake mailing or store address is an indicator something may be off.

Do the prices look too good to be true? Prices that are very low or at deep discount are often used as a tactic to lure you in. Walk away if the price is too good to be true.

If you do happen to find a suspicious website claiming to be BILLY Footwear, please reach out to our customer service team at info@billyfootwear.com. We are actively trying to shut down fake sites.

Yes. Please note though that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

No. At this time billyfootwear.com does not accept Cashier's Checks or Money Orders.

There are a variety of payment methods on billyfootwear.com: Visa, MasterCard, Discover, and American Express are all credit card options. PayPal is also an option. Shop Pay offers interest-free payment installments. Also, Truemed offers the ability to pay using HSA/FSA funds if eligible. To learn more about using HSA/FSA funds, click here.

We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.

A customer can checkout using multiple gift cards. A customer cannot checkout using multiple credit cards.

A customer cannot split an online order across two separate credit cards. Shopify's online checkout only allows one primary payment method (e.g., one credit card) per transaction. However, a gift card(s) can be combined with a credit card in online checkout. If the gift card doesn't cover the full order total, the customer can apply it and then pay the remaining balance with a credit card. But adding a second credit card on top of that is not supported natively.

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to fully enjoy all the shopping features on billyfootwear.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the "Log out" link within your account profile.

For more information about how we use cookies, see our Cookie Policy and Privacy Policy.

Please double check the credit card number and expiration date on your card. Also, please be aware that billyfootwear.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

Store Locations: BILLY shoes are available for purchase online at Amazon and Zappos, and select stores, which includes Nordstrom. Locations also include a growing number of independents. We are always looking for more brick and mortar partnering opportunities.

Direct e-commerce: You can also purchase our shoes directly through billyfootwear.com, our flagship e-commerce store.

With your billyfootwear.com account, you will have access to the following information:

• Your Account Information
• Your Order History
• Ability to cash in rewards points

Absolutely. We are here to help. Please reach out to our customer service team at info@billyfootwear.com.

Please check out our About page by clicking here.

To see our Shipping Policy, click here.

To see our Return Policy, click here.

Orders made through billyfootwear.com ship from Kent, Washington, USA.

Click here to read our Footwear Warranty.

Customer Service hours are 9AM - 4PM PST Monday through Friday, excluding holidays. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.