FAQs

Below are the most frequently asked questions (FAQs).  If you need further detail or wish to contact us directly, please click here, which will take you to our "Contact" page.

Where can I purchase your shoes? 
  • Our Kid Sized Styles are available for purchase online and at select stores, which includes Nordstrom, Zappos, Kids Foot Locker and a growing number of independents. We are actively pursuing other online platforms and brick and mortar retailers so stay tuned for further information and announcements.
  • Secondly, you can purchase your shoes directly through billyfootwear.com e-commerce. Please reach out to us through our contact page for purchase of any Legacy Adult Sized Styles.
On your website I only see kid's shoes. Do you plan to offer adult shoes in the future? 
  • Absolutely! We are actively working on adult designs for both men and women and are set to launch those designs August 2019. In other words, an expanded adult line (men’s size 7-12, 13, 14 & women’s 6-10, 11) is on the way, which will include both high tops and low tops. 
Do you plan to offer 1/2 sized shoes in the future? 
  • Indeed! The shoes currently shown on our billyfootwear.com website are in whole sizes. We plan to have both whole and 1/2 size shoe options in the future. The launch of the adult line will have 1/2 sizes.
Do you plan to offer men's high tops in the future? 
  • Guaranteed! We have been receiving countless requests for high tops in men's sizing and will launch men's high tops with the rest of the adult line in August 2019. 
I wear a women's size 8. Can I fit into the kid's sizes?  
  • Yes! The Big Kid Size 6 correlates to a Women Size 8 and the Big Kid Size 5 correlates to a Women Size 7. 
What size are your kid styles?
  • Our Kid Styles range from a Toddler Size 10 to a Big Kid Size 6.
My child's feet are smaller than a Toddler Size 10. Do you plan to offer smaller kid's shoes in the future? 
  • For sure! The shoes currently shown on our billyfootwear.com website only go down to a Toddler Size 10. We plan to have smaller in August 2019. Sizes will be Toddler Size 5-10, whole sizes only. 
I need wider shoes than what you currently offer. Do you plan to offer wider shoes in the future? 
  • Yes! The shoes currently shown on our billyfootwear.com website are a standard width. We are actively developing/designing wider shoe options. Our goal is 2020. 
Do you ship international? 
  • Yes! Outside of the US, we currently ship through our own e-commerce to the following countries: Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Iceland, Iraq, Ireland, Israel, Kuwait, Lebanon, Mexico, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey and the United Kingdom. If we missed your country, please reach out to us through our contact page and we will add your country. 

    Note: International shipping is expensive. The shipping costs listed at check-out are the actual rates. We have not marked them up. In addition, shipments may be subject to import taxes on the receiving end.
  • Another option to order our shoes outside of the US is through Nordstrom.com. Nordstrom is our only retail partner at the moment that ships to countries other than the US. 
Do your shoes work well with Ankle Foot Orthosis (AFOs)? 
  • Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet will not be able to use our current shoes because the shoes simply are unable to create enough volume inside to accommodate. We do plan to make niche shoes in the future specifically constructed for AFOs, but we are not there yet. Stay tuned for further information and announcements.
Will you offer boots? 
  • Yes! Boots are definitely in our plan. The first round of boots launch in Fall 2019.
Are your shoes machine washable? 
  • If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.
How do I measure my feet to determine my size? 
  • For our sizing charts, click here to go there direct.  This link is also available in the footer of all billyfootwear.com pages.
  • The following video shows one method of measuring your feet, in addition to reading our sizing chart:
Can I order mismatched sizes? 
  • Yes! Please see the following video for the steps on how to order a mismatched size pair of shoes from billyfootwear.com.
What is your return policy? 
  • Click here to read our Return Policy.
What is your privacy policy? In other words, how is my data stored and protected?
  • Click here to read our Privacy Policy.
What are your terms of service? 
  • Click here to read our Terms of Service, which will potentially put you to sleep.