Below are the most frequently asked questions (FAQs). If you need further detail or wish to contact us directly, please click here, which will take you to our "Contact" page.
Where can I purchase your shoes?
Retail Partners: Our shoes are available for purchase online and at select stores, which includes Nordstrom, Zappos, Kids Foot Locker and a growing number of independents.We are always looking for more brick and mortar partnering opportunities.
Absolutely! Adult sizes are available for pre-order now. Adult designs for both men and women are in production now and will be available to ship through billyfootwear.comon or slightly before July 22, 2019.
I wear a women's size 8. Can I fit into the kid's sizes?
Yes! The Big Kid Size 6 correlates to a Women Size 8. The Big Kid Size 5 correlates to a Women Size 7. And the Big Kid Size 4 correlates to a Women Size 6.
What size are your kid styles?
Our Kid Sizes are as follows:
Size 10 Toddler Size 11 Little Kid Size 12 Little Kid Size 13 Little Kid Size 1 Little Kid Size 2 Little Kid Size 3 Little Kid Size 4 Big Kid Size 5 Big Kid Size 6 Big Kid
My child's feet are smaller than a Toddler Size 10. Do you plan to offer smaller kid's shoes in the future?
For sure! The kid's shoes currently shown on ourbillyfootwear.comwebsite only go down to a Toddler Size 10. We plan to have smaller shoes in August 2019. Sizes will be Toddler Size 5-10, whole sizes only.
Do you have width options?
The shoes currently shown on ourbillyfootwear.com website are a medium width (M). We are actively developing/designing wider shoe options, which will be available in 2020.
Do you ship international?
Yes! Outside of the US, we currently ship through our own e-commerce to the following countries: Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Israel, Japan, Kuwait, Lebanon, Mexico, Myanmar, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey and the United Kingdom. If we missed your country, please reach out to us through ourcontact page and we will add your country.
Note: International shipping is expensive. The shipping costs listed at check-out are the actual rates. We have not marked them up. In addition, shipments may be subject to import taxes on the receiving end, which the customer will need to pay.
Nordstrom.com also ships international. Nordstrom is our only retail partner at the moment that ships to countries other than the US.
Do your shoes accommodate Ankle Foot Orthosis (AFOs)?
Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet will not be able to use our current shoes because the shoes simply are unable to create enough volume inside to accommodate.
Despite popular belief, it is important to remember that our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear is actively working to make their shoes more AFO friendly.
We plan to launch a shoe design in 2020 that is specifically designed for wearing with braces, yet still be universal for mass market appeal. The shoes will be wider, deeper, and have an internal lining that is tear resistant, per customer feedback.
Will you offer boots?
Yes! Boots are definitely in our plan. The first round of boots launch in November 2019.