If you are not 100% satisfied with your purchase from billyfootwear.com you can return your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Merchandise not returned in the original packaging or original condition may not qualify for a refund.
Most returns take 5-10 business days to arrive at our fulfillment center. Once your returned merchandise arrives at our fulfillment center, we will inspect your return, process it into our inventory and complete your refund. Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.
Note: The refund will be for merchandise items only. Shipping costs are non-refundable. Merchandise purchased through our retail partners are subject to the individual retail partner’s return policy.
If you are looking to do an exchange, we do not actually have an exchange policy. Each order receives one outgoing shipment and one incoming return. As such, feel free to return your shoes for reimbursement and place a new order for your new shoes whenever you are ready.
Domestic return shipping is free.
As for customers outside of the US, international return shipping is paid for by the customer.
Please return the shoes to the following address:
22727 72nd Avenue South
Kent, WA 98032
To initiate a return, please use our automated returns portal. The portal will prompt you to provide the email you used to place your order and your order number.
If you have any questions or concerns, please reach out to us at firstname.lastname@example.org. We are always happy to help!