BILLY Jumbo Mug, 20oz (Red/Black Vertical Logo)

Shipping Policy: Our shipping policy identifies our shipping location, lists the shipping couriers we use, and outlines delivery expectations. For shipments going outside of the US, the policy also highlights the potential import tax on the receiving end from ordering foreign product. 

Refund Policy: If you are not 100% satisfied with your purchase from billyfootwear.com you can return your item(s) for a refund within 30 days of purchase. Returns must be unworn in the state you received them and in the original packaging. Merchandise not returned in the original packaging or original condition may not qualify for a refund. 

Note: Items marked as “Final Sale” are not eligible for returns given they were sold at a clearance price. 

Automated Product Return Portal: We have set up an automated portal where you can initiate your own product return.  

We are here to help! Feel free to reach out via email to info@billyfootwear.com

What is the return process? Click here. 

More questions? See our Frequently Asked Questions by clicking here. 

Customer Service by email: info@billyfootwear.com 

Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office. 

Are you interested in opening a wholesale account for your business? Click here to get started.