Black BILLY Cozy Boots

Shipping Policy: Our shipping policy identifies our shipping location, lists the shipping couriers we use, and outlines delivery expectations. For shipments going outside of the US, the policy also highlights the potential import tax on the receiving end from ordering foreign product. 

Refund Policy: If you are not 100% satisfied with your purchase from billyfootwear.com you can return your item(s) for a refund within 30 days of purchase. Returns must be unworn in the state you received them and in the original packaging. Merchandise not returned in the original packaging or original condition may not qualify for a refund. 

Note: Items marked as “Final Sale” are not eligible for returns given they were sold at a clearance price. 

Automated Product Return Portal: We have set up an automated portal where you can initiate your own product return.  

Style: Black BILLY Cozy Boots
Width: M (Kid/Tod Medium), W (Kid/Tod Wide)
Sizes: 5 US Toddler through 9 US Big Kid. Whole sizes only.

Sizing Conversion Table: Click here to see a table showing all the sizes and how they relate to each other.

Sizing Help Video: Click here to see a video illustrating how to determine or verify your size through measurements.

All BILLY Sizing Charts: Click here to see our complete collection of sizing charts for Women's, Men's, Kid's and Toddler sizing.

If you would like assistance confirming your size, please feel free to email your "A", "D" and "E" dimensions, per the first half of the Sizing Help Video, to info@billyfootwear.com. Please also share what size of shoes you may be wearing in other brands. We are always happy help!

Are BILLY shoes machine washable? If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

We are here to help! Feel free to reach out via email to info@billyfootwear.com

Need sizing help? Click here for a video. Click here for a chart.

Need different sized shoes to make a pair? Click here to see a video demonstrating how to place your order. Note: If you have never used the SINGLESHOE code before, please reach out to info@billyfootwear.com first to get approval.

What is the return process? Click here.

Looking for a store closer to you? Click here to see our partner store locations. 

More questions? See our Frequently Asked Questions by clicking here. 

Customer Service by email: info@billyfootwear.com 

Customer Service hours are 9AM - 5PM PST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office. 

Are you interested in opening a wholesale account for your business? Click here to get started.