While preparing to write this blog, I thought back wondering if I had written on the topic of association once before. Turns out I have. It published on July 28, 2017—two weeks before we launched with Nordstrom and Zappos. Here we are nearly three years later and it is incredible how much has occurred in such a short period of time. 

On the cusp of our August 2017 launch, I remember being both excited and nervous. It was such a breakthrough opportunity and critical for us to succeed. All we could do was wait and see how customers would receive our new emerging brand. 

I remember I visited Nordstrom the moment I heard our shoes were on their shelves. Before my eyes, there she was—our Kid’s Grey Jersey High Top. And as I was staring at our flagship silhouette, a women’s hand came into my frame of vision. She grabbed the shoe. And my heart leapt. 

“Wow! That just happened!” I screamed internally to myself. 

I had to say something. “Excuse me, my name is Billy. The shoes you just grabbed are from BILLY Footwear. And I have to say, we hit the shelves of Nordstrom earlier this week. It took so much work for us to get here so seeing you simply touch the shoes means so much to me.”

The customer was visiting Nordstrom with her two kids, a brother and sister who were shoe-shopping for back-to-school. They had collected a bunch of shoes to try on, all from different brands. 

She thanked me for introducing myself and then went back to her kids to try on all the shoes. About ten minutes later, I saw the mom leaving the shoe department and walking directly toward me with her two kids, both of whom were wearing the Grey Jersey High Tops. My heart leapt again. And I will never forget her words.

“Just so you know, I did not buy these shoes for my kids because you are here. I bought these shoes for my kids because these are the shoes my kids want to wear.”

For as simple and as beautiful as that moment was, it is daunting to digest all that occurred prior to that moment in order to even make that moment come to pass. When BILLY Footwear first came into existence in 2015, we were associated with a manufacturing partner that sold us a shipping container full of product. The blemish rate on that product was 80%. In other words, only 20% of that initial run was decent enough to present to a customer. It was a financial disaster and a real punch to the gut in terms of confidence. So what did we do? Well, we did not quit. We leaned in and changed our association. 

We recruited a new member to the BILLY team who had 30+ years experience in the shoe industry. Through his connections, we got in front of the right people who had value to offer. Those conversations lead us to a stellar manufacturing partner, Topline, which breathed new life into our vision. 

Topline provided a quality product that gave us the opportunity to present to Nordstrom and Zappos. With the initial success on those two platforms in 2017, we started picking up more retail partners. In addition, more people started hearing about the brand. Throw in a few key media exposure experiences and a viral social media post, hundreds of thousand of peeps learned about the brand in a hurry. More people meant more sales, which meant we could expand the lines. 

In August of 2017 we only had a modest kid’s line. That continued through 2018. In 2019, we expanded the kid’s line and introduced a toddler line, women’s line and men’s line. Now we have width options for adults. And Friday, we will be live on QVC!

What an amazing ride. And we are still just getting going.  

After our first manufacturing debacle, we made the choice to press forward. But it was our new associations—new partnerships—that really extended a helping hand and allowed us to change and grow. As the cliche statement goes, it is not just what you know, but who you know. This statement has certainly rung true in our case. 

I am so thankful for all that have chosen to associate with us and the incredible opportunities that have presented themselves because of our partnerships. You are the legs that have allowed our shoed feet to run. 

Forever grateful.

Comments (12)

Hi Billy,
I LOVE your shoes! I have a pair of Red high tops! They are the only shoes my husband can get on my feel! Lifesavers! I am 57 and have dealt with MD all my life. My husband and I started a non[profit 9 years ago called www.lorisvoice.org We pay for items the insurance doesn’t pay for. We would love to partner with you as so many of our kiddo’s wear your shoes, say something like, You buy a pair of Billy shoes and Lori’s Voice picks up the tab, and you folks offer a percentage off! We do this with www.xability.com Check us out and see what you think. On a personal note, I would really like to have a pair of Billy knee high fashion boots!! I would be so grateful if you could come up with a prototype. I attend many fancy events and fashion boots would be so special!!!! Let me know how I can help! Thanks again!!!
Know that you are a blessing to so many!!!
Lori Hastings
Founder of Lori’s Voice

Lori Hastings

A few months ago I received an e-mail saying that wide Billy’s would be available in April. I posted a picture of a beautiful brown high top Billy for my Charcot Marie Tooth (CMT) Facebook friends letting them know that our wait for a Billy shoe was almost over. The post got about 200 likes and many comments from fellow Facebook friends with CMT. The majority of us wear AFO’s and have a hard time buying shoes. Also the shoes are usually not attractive.

Linda Ray

Your company is AMAZING! From the product to the customer service. You guys should be very proud. My son wears an AFO and has left side deficit from a stroke at birth. Your shoes allow him to be independent. We have bought 3 pairs so far. He saw your email that came out today and he was so excited! He’s already picking out his next pair. Any parent that has a child with special needs knows how many “extra” things there are to do in the day, thank you for making things simpler. I will forever be a life long customer.

Kate Sainci

Hey Billy Price…

I am so proud of you and your determination and will to keep going in spite of set backs. I saw those qualities in you way back in middle school (good old PLMS), its part of the reason why everyone loves and admires you so much. I wish you continued success and maybe some day when I get to Seattle we can catch up. Sincerely,

Don Valentini

Donald Valentini

My daughter and I are so thankful for these shoes before she had to wear really tight shoes or really really big shoes with her afo and now that we are starting to wear her Billy’s we are trying to get rid of her ingrown toenails that she had from wearing such tight shoes in the past thank you again we have not gone back to a regular shoe over and over a year

Vanessa

I am sooo very thankful for the quality and ease of these shoes for my adult son! You are truly a God-send to many. Thank you Thank you Thank you!!

Chondrea Black

I am SO grateful for these shoes. I have a motor neuron disorder and finally, getting my feet in and out of shoes so easily is remarkable. I wrote. An article that was published in our international newsletter. Thank you Billy for developing this remarkable, innovative and fun footwear!
Jean – from Canada

Jean Chambers

I am SO grateful for these shoes. I have a motor neuron disorder and finally, getting my feet in and out of shoes so easily is remarkable. I wrote. An article that was published in our international newsletter. Thank you Billy for developing this remarkable, innovative and fun footwear!
Jean – from Canada

Jean Chambers

Hi Billy, I have purchased 2 pair of your hi- tip shoes & also a pair of boots this last winter. As a Grandmother of a special needs granddaughter these shoes couldn’t be ant nicer or easier! The fit right over her AFO’S & give her the support she needs so hopefully someday she shall walk & stand on her own! Thank You from the bottom of my heart..

Laura Bush

Hi Billy, I have purchased 2 pair of your hi- tip shoes & also a pair of boots this last winter. As a Grandmother of a special needs granddaughter these shoes couldn’t be ant nicer or easier! The fit right over her AFO’S & give her the support she needs so hopefully someday she shall walk & stand on her own! Thank You from the bottom of my heart..

Laura Bush